Payment Policy
General Terms
Any amounts due by the Client to the Service Provider(s) in terms of this Agreement shall be paid in accordance with the conditions and payment schedules detailed on the issued invoice. If no specific due date is provided, payment shall be due within seven (7) calendar days from the invoice date.
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Invoicing and Ad Hoc Work
The Service Provider(s) shall provide the Client with a quotation at the start of each project. The Client acknowledges that the final invoice may vary from the initial estimate, depending on the actual scope and labour required. The Service Provider(s) will notify the Client of any increases and obtain written approval before proceeding.
Work not covered under a retainer, including but not limited to strategy, development, design, or consultation, shall be billed separately at standard rates and reflected as Ad-hoc Services. These will be quoted, invoiced, and settled independently of project or retainer invoices. No offsetting or delay in payment is permitted.
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Late Payments and Interest
If payment is not received within seven (7) calendar days of the due date, the Service Provider(s) reserves the right to charge interest on overdue amounts.
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Suspension of Services
If payment remains outstanding beyond the grace period, the Service Provider(s) may suspend all services, whether directly or indirectly related to the overdue invoice, without notice. This includes, but is not limited to, websites, email accounts, project files, hosted platforms, and domain access.
Ad hoc work or deliverables already completed may also be withheld. The Service Provider(s) may withhold administrative access until all invoices are paid in full.
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Website and Digital Ownership
All website platforms, source files, or digital products remain the property of the Service Provider(s) until full payment is received. Non-payment may result in the site being unpublished, administrative rights revoked, or handover documentation withheld. Final ownership and access are only transferred upon full and final settlement.
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Reactivation Fee
If services are suspended, reactivation may take up to 48 hours following proof of payment. A reactivation fee of R700 or 7% of the outstanding balance, whichever is greater, will apply.
Irrecoverable Services Upon Cancellation
Certain services (such as domain names, hosted emails, websites, and third-party licensed tools) may not be recoverable after cancellation for non-payment. The Service Provider(s) is not responsible for reinstating such services or covering additional costs associated with recovery.
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Non-Withholding of Payment
No amount may be withheld by the Client for any reason, including dissatisfaction or alleged non-performance. All disputes must follow the dispute resolution clause outlined in Clause 19.
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Payment Details and Reference
The Client must include the invoice number as a payment reference and provide proof of payment to admin@teamtony.co.za. Failure to do so may result in delayed allocation and service activation.
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Conflict with Quotation Terms
If specific payment terms on a signed quote or invoice differ from this clause, the terms on the signed quote or invoice shall prevail.
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Annual Service Fee Escalation
An annual escalation may be applied to service fees unless otherwise agreed.
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Version Control
This clause reflects the payment terms applicable at the time of signing this Agreement. Any future updates to the Service Provider(s)’ general payment policy shall not retroactively apply unless expressly agreed upon in writing and signed by both parties.