Payment Policy

Payments for services provided by TeamTony are due upon receipt of the invoice or on the date printed on the invoice. TeamTony reserves the right to suspend—without prior notice—any service that remains unpaid more than seven (7) days after the renewal date or invoice due date.

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Unless otherwise agreed in writing, any work (including meetings or consultations) that is not covered by an active retainer will be billed at our standard hourly rate. Payment must be received before any further work continues.

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Please use your invoice number as the payment reference. Failure to do so may prevent us from allocating your payment correctly and could lead to suspension of your service. When paying via EFT, kindly forward proof of payment to admin(at)teamtony.co.za

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If a service is suspended, reactivation may take up to 48 hours. A reactivation fee of  7% of the outstanding balance or R700, whichever is higher,  will be charged before services are reinstated.

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We strongly encourage immediate settlement to ensure uninterrupted service. If payment is not received promptly, services will be cancelled and further action may be taken to recover any outstanding amounts.

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Please note that once certain services are cancelled, they may not be eligible for reinstatement and you may need to re-apply. We cannot guarantee availability, time frames, or outcomes once a service has been cancelled. This applies in particular to (but is not limited to) Domain Names, Email Accounts, Web Hosting, and other Web services.

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Thank you for your prompt attention and continued support.

TeamTony Admin

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Last updated: April 2025