Suspension Policy

Payments for services provided by TeamTony are due upon receipt of the invoice or on the date printed on the invoice. TeamTony reserves the right to suspend, without prior notice, any service that remains unpaid for more than seven (7) days after the renewal date or invoice due date.​

 

Please ensure that you use your invoice number as a reference when making any payments. Failure to do so may prevent us from correctly allocating your payment and could lead to the suspension of your service. When making payments via EFT, please forward your proof of payment to admin@teamtony.co.za.

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Kindly note that some services may take up to 48 hours to reactivate once suspended. A reactivation fee of 7% of the total amount due or R700 (whichever is highest) will be levied against your account before services can be reinstated.​

 

We strongly urge you to settle your account immediately so we can continue to provide you with quality service. If payment is not received promptly, your services will be cancelled, and we may take further action to recover any outstanding amounts.​

 

Please be aware that once certain services are cancelled, they may not be eligible for reinstatement, and you may need to re-apply. We cannot guarantee availability, time frames, or specific outcomes once a service has been cancelled. This includes (but is not limited to) Domain Names, Email Accounts, Web Hosting, and Web services.

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Thank you for your prompt attention and continued support.

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Last Update March 2025